Grievance Management

Workflow based issue resolution


Nucleus: Citizen-centric and Reliable

Consumers and Citizens want their voices to be heard, with a transparent workflow that keeps them informed.

Our grievance management system is designed to provide workflow based issue resolution for Geo-tagged grievances and suggestions submitted by citizens and consumers. Features like Smart Routing ensures that people only see messages that are relevant to them. This helps them effectively manage their domain, without being flooded with irrelevant messages.

Product details
  • Reduce equipment downtime and MINIMISE LOSSES.
  • Software built for EFFECTIVE COMMUNICATION.
  • Consumers submit Geo-tagged grievances/suggestions.
  • Workflow based issue resolution.
  • Alert consumers based on area of impact in case of repairs.
  • Consumers get live status of their request.
  • User friendly UI.
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